Hut staff at Maine Huts & Trails work together with a small team to deliver backcountry hospitality and create memorable outdoor experiences. Interaction with hut staff is at the heart of the visitor experience.
Guest Services Representative
The Guest Services Representative’s (GSR) primary responsibility is to fulfill the needs of MH&T’s potential hut and trail users. The GSR will help manage the guest inquiry and hut reservations process in an effort to set the stage for a high-quality guest service experience and help establish MH&T as a world-class tourism destination.
The GSR must have an outgoing personality and possess excellent organization, verbal communication, and problem solving skills. Experience in Customer Service and/or Sales is required. Experience in marketing and hospitality services is desirable. The GSR must be a team player, self-motivated, results-oriented and willing to go the extra step to ensure that MH&T guests have the information they need to have a safe, enjoyable and memorable experience.
The GSR will be an integral part of our reservation staff at the Kingfield office. A high degree of organization, communication and coordination will be necessary for the success of this new position. This is a part-time (will average 24 hours/week), seasonal position that will start immediately and go into mid October.
The 2014 summer season runs from June 28 to October 26. Priority will be given to qualified candidates able to work the full season. On-site accommodation and food are provided for all positions. The standard schedule is 10 days on / 4 days off. Qualified candidates will be contacted for interviews starting April 1.
The hut master oversees daily operations at the hut to assure high standards of customer service. In addition to performing all aspects of the hut crew position, the hut master is responsible for leading and motivating staff and volunteers, creating and implementing daily schedules, performing daily inspections to ensure that all public areas are clean, well maintained, and safe, finding solutions for guest complaints, managing inventories of supplies and merchandise, overseeing routine maintenance of the hut, and overseeing operation of green energy systems. Applicants should be personable, effective problem-solvers capable of maintaining high standards in an isolated environment. This position requires strong leadership skills and supervisory experience in a related work environment.
Hut crew are responsible for providing a welcoming, friendly, and clean environment for overnight guests and day visitors. Hut crew undertake a variety of responsibilities on a rotational basis, including front desk, food preparation, housekeeping and custodial duties, and assisting with operation and periodic maintenance of green energy systems. Successful applicants will have a proven commitment to customer service, the ability to work as part of a team, and the ability to maintain high standards in an isolated setting. Food service, hospitality, or related experience is preferred.
Grand Falls Hut Masters
The Hut Masters at our most remote hut have the same responsibilities as Hut Masters at the other huts, but at Grand Falls Hut there are no staff other than the two hut masters. The maximum number of guests at Grand Falls Hut is 32. Successful applicants will be capable of maintaining high standards and working independently in an isolated environment. This position is ideally suited to mature couples.
Maine Huts and Trails is seeking volunteer hut caretakers during the shoulder seasons (April 1 – June 21 and November 1 – December 21). Caretakers live at the huts for a period of one to twelve weeks. Room and board are provided. This is a unique opportunity to live rent-free and off-the-grid, with a recreational playground at your fingertips. Kayaking, canoeing, biking, hiking, and camping are all possible from the huts. Caretakers welcome assist visitors, and must be attentive to the cleanliness and maintenance of the hut. The caretaker will ideally be an outgoing person who enjoys sustainable living and outdoor recreation and appreciates the Maine outdoors.